All orders are shipped worldwide via our affiliate courier DHL. All shipments that are sent by Flame/Frost, are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgment, this insurance coverage ceases to exist. Please note that shipping costs will not be refunded in case of return.
Please be aware that we cannot deliver to post office boxes. In the case of partial shipments,
shipping costs will be charged only once.
Please be aware that sales taxes, customs duties, and handling costs will be charged by
DHL on an individual basis directly upon shipment as far as non-European Union (EU)
countries are concerned, and will not be refunded by Flame/Frost in case the articles are returned.
We process and send orders during our main service hours, Monday to Friday, from 8:00
am till 8:00 pm CET. The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
SHIPPING COSTS AND DELIVERY TIMES
All Shipping costs for orders over 900 $ are free of charge.
Please refer to the chart below for shipping methods as well as shipping costs and
delivery times for your destination: